Frequently Asked Questions
Everything you need to know about your beauty haul.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery's progress.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your beauty products cruelty-free?
We prioritize ethical beauty. You can find a 'Cruelty-Free' filter on our shop page, and specific certifications are listed in the product descriptions for each item.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
How do I know which foundation shade is right for me?
We offer a virtual shade finder tool on our website. Alternatively, you can contact our customer service team with a photo in natural light for a personalized recommendation.